PATIENTS & VISITORS Visitor Information: Providence Heart Institute ministers to the needs of all its patients. We are committed to providing our services with dignity and respect. We also value the care and commitment families and visitors contribute to the well-being of our patients. Cafeteria < Back Located on the first floor across from the emergency department, the cafeteria serves three meals a day, seven days a week. A variety of hot entrees, sandwiches, salads, desserts, snacks and beverages are available. The cafeteria also features heart-healthy meals, which are designated on the menu. Cafeteria Hours Breakfast: 6:30 a.m. to 9 a.m. Continental Breakfast: 9 a.m. to 10 a.m. Lunch: 11 a.m. to 1:30 p.m. Dinner: 4:30 p.m. to 7 p.m. The cafeteria has a grill available Monday through Friday at the following hours: 11 a.m. to 2 p.m. and 4:30 to 6:30 p.m. CARE-A-VAN < Back Our campus shuttle service, CARE-A-VAN, travels throughout the hospital grounds, including the parking garage, and to all Providence Medical Office buildings. The van operates continuously weekdays from 7 a.m. until 9 p.m. After hours and on the weekends, contact Security at (803) 256-5960 to request transportation within the campus. Chapel < Back Providence believes that healing is of the whole person: body, mind, feelings and spirit. The Pastoral Care staff brings patients and their families the support; comfort, presence, prayer and counseling that help the healing process. A chaplain is available for Providence patients and their families 24 hours a day. The chapel is located on the first floor next to the courtyard. It is open to the public from 6 a.m. to 12 p.m. A chaplain is on call at all times. Mass is offered Monday through Friday at 7 a.m. Every morning and evening, a prayer is shared with the staff and patients over the hospital’s speaker system. Please contact the Pastoral Care office at (803) 256-5305 for more information. Communication Assistance < Back Communication assistance is available upon request, including: Text Telephone (TT) Amplified telephone hand sets Closed Captioned programming Patients should make all requests for special equipment through their nurses. Flowers < Back Volunteers deliver flowers to patient rooms Monday through Saturday. Patients in an intensive care unit, cardiovascular surgery recovery unit or medical coronary care unit cannot receive flowers. Deliveries may be received after patients are discharged from one of these units. Gift Shop < Back Providence’s gift shop, located on the first floor, sells gift items, magazines, flowers, greeting cards, candy, toiletries, flowers, plants and other personal items. Operated by the hospital’s Auxiliary of Volunteers, the gift shop is open Monday through Friday from 9 a.m. to 5 p.m. and on Saturday and Sunday from 1 to 5 p.m. Guest Trays < Back Guest trays are provided at a nominal charge. Orders for guest trays should be placed at the nursing station at least two hours prior to the next meal. Gourmet meals are also available for patients and visitors at an additional charge. Home Health Care < Back A full-service Medicare-certified home health care agency is available through the hospital. The agency can provide a wide variety of services including nursing, home infusion therapy, pharmacy services, physical therapy, speech and occupational therapy, medical social services and home medical equipment. Patients must be homebound, have a skilled need and a physician’s referral. For more information, call (803) 256-5396. Interpreters < Back The hospital has access to interpreters for a number of foreign languages should a patient require it. If assistance is needed, ask the nurse. Mail < Back Hospital volunteers deliver letters and packages to patients Monday through Saturday. Letters and parcels that arrive after patients have gone home will be forwarded to the home address indicated on the patient’s medical records. Stamps and stationery are available for purchase from the gift shop. A U.S. Postal Service mailbox is located outside the Outpatient Services entrance of the hospital on Bernandin Avenue. Parking < Back Parking for patients and visitors is available in the parking garage across from the front entrance of the hospital. A crosswalk connects the second level of the parking garage to the first level of the hospital. There is on-street parking throughout the campus and on the Bernadin Street side of the hospital, just outside the Outpatient Services entrance. Smoking < Back Providence strictly prohibits smoking throughout the hospital. The only designated smoking area is the smoking shelter located in the courtyard. Telephones < Back Telephones are located in the waiting rooms, but we ask that visitors limit the use of these phones whenever possible. When dialing within the hospital, dial the last four digits of the telephone number. To dial outside the hospital, dial 9 and then the number. Pay telephones are located in the main lobby, near the restroom on the first floor, and near the elevators on some floors. Cellular phones are permitted within the hospital unless otherwise instructed by the health care provider. Vending Machines < Back Vending machines, adjacent to the cafeteria, provide snacks, soft drinks and coffee 24 hours a day. Visiting Hours < Back Visitors can be good medicine for patients, so we encourage family members and friends to visit. However, patient care is our primary concern at Providence. In order to enhance the quality of care, specific visiting hours and regulations have been established for units in the Heart Institute. Intensive Care Unit and Medical Coronary Care Unit Visiting a patient in either of these units is limited to immediate family members because the patients require very specialized care. Only two (2) visitors are allowed at a time from the immediate family. No children under the age of 14 are allowed. Visiting hours are: 8:30 to 9 a.m. 12:30 to 1 p.m. 2:30 to 3 p.m. 5:30 to 6 p.m. 8:30 to 9 p.m. Cardiac Surgery Recovery (CSR) Unit Visiting a patient on this unit is limited to no more than 15 minutes. Only immediate family is allowed initially after surgery. After the initial visit, no more than two (2) visitors are allowed at one time. No substitutions and no children under the age of 14 are allowed. Visits are at the discretion of the CSR nursing staff and the patient's condition. Visiting hours are: 9 a.m. 12 noon 3 p.m. 5 p.m. 7 p.m. 9 p.m. Waiting Areas < Back Specific waiting areas are designated for families of patients in the Heart Institute. During certain hours, a volunteer hostess is on duty in the cardiovascular surgery waiting room to keep family members informed about the progress of surgery. William W. Bruner House < Back The William W. Bruner House provides overnight accommodations for patients having pre- or post-hospitalization medical needs. It’s available for patients, with a physician referral, who live more than 35 miles from the hospital. One family member may stay with the patient. There is a nominal fee charged. To reserve a room at the Bruner House, call (803) 256-5400 and ask for the Bruner House representative. Room reservations are limited to one room per family.